Terms of service
Welcome to 550kicks. The terms “we”, “us” and “our” refer to 550.KICKS S.R.L. (“550kicks”). 550kicks operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). 550kicks is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and responsibilities, including information about returns, legal guarantees and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our [Privacy Policy](https://550kicks.com/policies/privacy-policy). If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
These Terms do not affect any mandatory rights you may have under applicable consumer protection law.
1. Access and Account
By agreeing to these Terms of Service, you confirm that you have the legal capacity to enter into a binding contract under the law applicable to you.
If you are under the legal age in your country of residence, you may use the Services only with the consent and supervision of a parent or legal guardian.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping information.
You confirm that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to any other person.
2. Our Products
We have made every effort to provide an accurate representation of our products in our online store. However, colours and product appearance may differ from how they appear on your screen depending on the device and display settings you use.
Product images are provided for illustrative purposes. Minor differences in colour or appearance may occur due to the device used or its display settings. This does not affect the conformity of the products with their description or your statutory rights.
All product descriptions are subject to change at any time. We reserve the right to discontinue any product and to limit the quantities of any products we offer, provided that this does not affect orders already accepted or any mandatory consumer rights.
3. Orders
When you place an order, you submit a request to purchase the selected products. 550kicks may refuse or cancel an order only for legitimate reasons, including product unavailability, an obvious pricing or listing error, suspected fraud or payment failure.
Your order is not accepted until 550kicks confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. Your statutory right of withdrawal remains unaffected by these Terms.
If we do not accept, change or cancel an order, we will attempt to notify you using the contact details provided at checkout.
If an order is refused or cancelled after payment has been made, we will refund the amount paid using the original payment method.
Your purchases are subject to your right of withdrawal and our [Returns Policy](https://550kicks.com/policies/refund-policy).
You confirm that your purchases are for your own personal or household use and not for commercial resale, unless otherwise agreed with us in writing.
4. Right of Withdrawal and Returns
If you are a consumer, you have the right to withdraw from your purchase contract within 14 days from the day on which you, or a third party designated by you other than the carrier, physically receive the goods.
You may exercise this right without providing a reason and without penalty, subject to the conditions set out in our [Returns Policy](https://550kicks.com/policies/refund-policy).
This right applies to all eligible items, including sale items.
Full instructions on how to exercise the right of withdrawal, the applicable conditions and refund timing are set out in our [Returns Policy](https://550kicks.com/policies/refund-policy).
The right of withdrawal does not affect your statutory rights in relation to defective, damaged or incorrectly supplied products.
5. Legal Guarantee of Conformity
Regardless of the right of withdrawal above, products purchased by consumers are covered by the statutory legal guarantee of conformity provided for by the Italian Consumer Code and applicable European legislation.
For new products, the legal guarantee is valid for 24 months from the date of delivery. It covers defects or lack of conformity that existed at the time of delivery and became apparent during the applicable legal guarantee period.
For used products, where permitted by applicable law, the duration of the legal guarantee may be agreed with the Customer, but it may not be reduced below the minimum period required by law.
The legal guarantee of conformity is separate from and additional to the 14-day right of withdrawal.
To report a lack of conformity, contact us at [info@550kicks.com](mailto:info@550kicks.com) with your order details and a description of the issue.
The remedies available to the Customer will be those provided by applicable law, including repair or replacement where applicable and, where legally permitted, a price reduction or termination of the contract.
6. Prices and Billing
Prices, discounts and promotions may change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email.
Unless otherwise stated, prices displayed on the website include applicable VAT.
Shipping costs are shown separately before checkout.
Customs duties, import taxes and customs clearance fees may apply to shipments outside the European Union and are the responsibility of the Customer.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases.
You confirm that:
(i) the payment information you provide is true, correct and complete;
(ii) you are authorised to use the chosen payment method; and
(iii) you will pay all charges incurred, including shipping costs and applicable taxes.
7. Shipping and Delivery
We aim to dispatch and deliver orders within the timeframes indicated at checkout. Delivery times are estimates unless a specific delivery date has been expressly agreed.
We are not responsible for delays caused by the shipping carrier, customs processing or other events outside our reasonable control. This does not affect your statutory rights where delivery is delayed or does not take place.
If delivery does not take place within the agreed period, or within the period required by applicable law, you may contact us and request delivery within an additional reasonable period. Where permitted by applicable law, you may cancel the order if delivery does not take place within that additional period.
If you are a consumer, risk of loss or damage to the products passes to you only when you, or a third party designated by you other than the carrier, physically receive the goods.
If you expressly choose a carrier not offered by us, risk passes to you when the products are handed over to that carrier, to the extent permitted by applicable law.
8. Optional Tools
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.
We provide access to such tools on an “as is” and “as available” basis, without warranties of any kind, to the maximum extent permitted by law.
Any use of optional third-party tools is at your own risk and discretion.
We are not responsible for losses resulting from your use of optional third-party tools, except where liability cannot legally be excluded or limited.
9. Third-Party Links
The Services may contain links to websites operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party materials or websites.
If you access third-party websites, you do so at your own risk.
Complaints, claims or questions regarding third-party products or services should be directed to the relevant third party.
10. Relationship with Shopify
550kicks is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases made through our store are made directly between you and 550kicks.
Shopify is not responsible for any aspect of the sales between you and 550kicks, including the products purchased, their delivery, returns, refunds or conformity with the contract.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
11. Privacy Policy
All personal information we collect through the Services is subject to our [Privacy Policy](https://550kicks.com/policies/privacy-policy).
Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve its services.
Information submitted through the Services may be transmitted to and shared with Shopify and other service providers, including providers located outside your country of residence, in accordance with applicable data protection law.
Please review our [Privacy Policy](https://550kicks.com/policies/privacy-policy) for more details about how 550kicks, Shopify and our partners use personal information.
12. Feedback
If you submit ideas, suggestions, feedback, reviews or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback for the purpose of operating, providing, evaluating, improving and promoting the Services.
You confirm that you own or have all necessary rights to submit the Feedback and that it does not infringe the rights of any third party or violate these Terms.
You must not submit Feedback that is unlawful, misleading, abusive, threatening, defamatory, obscene, invasive of privacy or infringing of intellectual property rights.
You must not use a false email address, impersonate another person or mislead us or third parties about the origin of your Feedback.
We may remove Feedback where reasonably necessary, including where it violates the law or these Terms.
We are not required to keep Feedback confidential, provide compensation for it or respond to it.
13. Errors, Inaccuracies and Omissions
Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We may correct errors and update information when necessary.
If an error materially affects an order, we will notify you and, where legally permitted, cancel the order and refund any payment already made.
14. Prohibited Uses
You may use the Services for lawful purposes only.
You must not use the Services to:
- violate any applicable law or regulation;
- infringe our intellectual property rights or the rights of any third party;
- harass, abuse, threaten, defame, intimidate or harm any person;
- transmit false or misleading information;
- send spam or unsolicited advertising;
- impersonate any person or entity; or
- engage in conduct that restricts or inhibits anyone’s use of the Services or may harm 550kicks, Shopify or other users.
You also agree not to:
- upload or transmit viruses or other malicious code;
- reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services without authorisation;
- unlawfully collect or track the personal information of other users; or
- use robots, spiders, scraping tools or other automated means, including AI agents, to access or extract data from the Services, except as permitted under Section 16.
We may suspend or terminate access to the Services where reasonably necessary due to a breach of these Terms, misuse of the Services, security reasons or legal requirements. This does not affect any mandatory consumer rights.
15. Agents
This section applies if you use, allow or enable an “Agent” to access or interact with our Services.
An “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity.
No Agent may access or use the Services unless it:
- identifies itself as an Agent in all requests, including “Agent/[agent name]” in the user-agent string;
- does not conceal or misrepresent that the interaction is being carried out by an Agent;
- responds truthfully when asked whether the interaction is being carried out by a human or a computer; and
- does not attempt to bypass any measures used to control or restrict Agent access.
We may limit, restrict or block Agent access to the Services.
16. Termination
We may suspend or terminate your access to the Services where reasonably necessary due to a breach of these Terms, misuse of the Services, security reasons or legal requirements.
You remain responsible for any amounts properly due up to the date of termination.
This does not affect rights relating to orders already accepted or any mandatory consumer rights.
The sections which by their nature should survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law and Privacy Policy, will continue to apply.
17. Disclaimer of Warranties
The information presented through the Services is provided for general information purposes.
While we make reasonable efforts to keep the information accurate and up to date, we do not warrant that it is complete, accurate or error-free.
Except for rights and remedies that cannot be excluded under applicable law, the Services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Nothing in this section excludes or limits the statutory legal guarantee of conformity, the right of withdrawal or any other consumer right that cannot be excluded or limited under applicable law.
18. Limitation of Liability
To the fullest extent permitted by law, 550kicks, its partners, directors, employees, affiliates, agents and service providers, including Shopify, will not be liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Services or any product, including loss of profits or loss of data.
This limitation does not apply to liability for death or personal injury caused by negligence, fraud, intentional misconduct or any other liability that cannot be excluded or limited under applicable Italian or EU law.
19. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless 550kicks, Shopify and our affiliates, officers, directors, employees, agents, contractors, licensors and service providers from third-party claims, losses, damages or reasonable legal costs arising from:
(i) your unlawful use of the Services;
(ii) your breach of these Terms; or
(iii) your violation of the rights of a third party.
This section does not require you to indemnify us for losses caused by our own breach of law, negligence or misconduct.
20. Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in full force and effect.
21. Waiver; Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding the Services and replace any previous agreements, communications or proposals concerning the same subject matter.
22. Assignment
You may not transfer or assign these Terms or your rights under them without our prior written consent, unless otherwise permitted by applicable law.
We may transfer or assign these Terms in connection with a merger, sale, restructuring or transfer of our business, provided that this does not affect your mandatory consumer rights.
23. Governing Law and Jurisdiction
These Terms of Service and any sales contracts entered into through the Services are governed by Italian law, without prejudice to any mandatory consumer protection provisions applicable in the Customer’s country of residence.
If you are a consumer, any dispute arising from these Terms or a purchase shall be subject to the mandatory jurisdiction of the competent court of your place of residence or domicile, where provided by applicable law.
If you are acting for business or commercial purposes, any dispute shall be subject to the exclusive jurisdiction of the competent courts of Brescia, Italy, unless otherwise required by applicable law.
24. Headings
The headings used in these Terms are included for convenience only and do not limit or affect their interpretation.
25. Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We may update or change these Terms of Service by posting the updated version on our website.
Changes will apply from the date on which they are published and will not affect orders already accepted or rights acquired before that date.
Where required by applicable law, we will provide notice of material changes.
26. Contact Information
Questions about these Terms of Service should be sent to [info@550kicks.com](mailto:info@550kicks.com).
**550.KICKS S.R.L.**
Trading as: 550kicks
Registered office: Via Malta n. 12, 25124 Brescia (BS), Italy
Phone: +39 351 519 8449
Email: [info@550kicks.com](mailto:info@550kicks.com)
PEC: [550k@legalmail.it](mailto:550k@legalmail.it)
VAT number / Tax Code: 04781500980
REA: BS-640979